Crossroads Homecare Services UK
Crossroads Care is Britain's leading provider of support for home carers and the people they care for. As a charity, we care for people, not for profit and nationally we work with over 35,000 individuals and their families, helping home carers to make a life of their own outside of caring. Operating as a national network of local charities with over 38 years experience and employing over 5,000 trained professionals we provide the highest quality homecare services that gives each home carer the peace of mind to let someone else step into their shoes.
Our National Mission Statement
"Crossroads Care promotes, offers and delivers high quality home care services for carers and people with care needs."
Crossroads Care Coventry & Warwickshire
Crossroads Care, Coventry & Warwickshire (CCW), established
in Rugby in 1974, is a registered Charity (1057024) and a Company
limited by guarantee (3206963) and is also registered with the Care
Quality Commission (CQC) and Coventry & Warwickshire Social
Services. Originally formed as three separate regional Crossroads
schemes, the Coventry, Rugby and Warwick offices were amalgamated
in 2005 and we are now the leading provider of homecare services
throughout Coventry and Warwickshire.
Crossroads CCW is committed to providing high quality personalised caregiving services, meeting both the needs of home carers and the people they care for. As a charity all of our resources are used to provide services and to train staff, ensuring that we meet your needs in the way that you decide. CCW supports carers of adults and children with disabilities, mental health problems or people who are elderly and frail. We only employ trained home care support staff with the skills to help and support both the home carer and those they care for, enabling people to remain living in their own homes for as long and as independently as possible.
As a registered charity we can provide some services free of charge but this is limited according to the funds we are able to raise. Our home care services can be purchased through direct payments, personalised budgets, self funding or through services commissioned by Social Services or the local Primary Care Trust.
"Crossroads Care, Coventry & Warwickshire - Reaching out to meet the needs of home carers and those with care needs throughout Coventry and Warwickshire"
Our Local Mission Statement
"Crossroads Care, Coventry & Warwickshire's mission is to support home carers by direct help and to customise our services to the individual needs of our service users. We will offer a homecare service which empowers and enriches the quality of life and independence of both the home carer and the person they care for"
Crossroads Care Charitable Objective
"To relieve the stresses experienced by home carers and children and adults who have care needs as a result of a disability, illness or age, by offering a respite care service through the provision of community-based care support workers."
Management of Crossroads
The Crossroads Care charity is managed by a board of volunteer
trustees who give their valuable time and energy to ensure that the
organisation is well managed and continues to meet its statutory
obligations. Many of our trustees are, or have been carers and
users of our home care services and bring with them a wealth of
knowledge on carers' issues and many other skills from their
The organisation is managed by a Chief Executive who has been with the charity for over 17 years. Each office also has an experienced registered manager whose responsibility is to deliver quality home care services to our carers, those they care for and to people with care needs who live alone. They are supported at each office by a team of local co-ordinators and administration staff to ensure the smooth and efficient operation of the home care services.
The care support worker (our front-line staff) is what Crossroads Care is all about - well trained, dedicated and carefully recruited the support workers are Crossroads biggest asset. Providing efficient, caring and supportive caregiving services to all users, whether they have care needs or are home carers themselves. Our objective is always to provide a professional, friendly service to aid independence and improve the quality of life to all those who require care and support in their own homes.
Our Annual Report 2011/12
This 38 page annual report will tell you what Crossroads CW are achieving throughout Coventry & Warwickshire and about our ambitious plans for improving the services we offer Carers and those they care for.
Page 2. Crossroads Care - The Organisation
Page 3. Chairman's Review, Victor Keene MBE
Page 5. Chief Executive's Report, Penny Collard
Page 6. Coventry Office Report
Page 8. Rugby Office Report
Page 10. STARS Club
Page 12. Bonds Hospital, Day Opportunities
Page 13. Bonds Olympics
Page 15. Marketing Report, Guy Bennett
Page 18. Financial Statements
Page 20. Annual Questionnaire Results, Guy Bennett
Page 25. Staff Training, Jo Dyde
Page 27. Informal Carer Training Project, Paul Nicholls
Page 30. Partnerships working with the Princess Royal Trust for Carers
Page 31. Looking to the future
Page 32. Carers Week
Page 33. Special Thanks
Page 35. Board of Trustees
Page 36. Staff
Click here to Download Annual Report
"It's our mission to help and support Home Carers and provide
Home Care Services
to the people they care for, so please Contact Us for further information"