Emergency Home Care Services - CRESS

Are you in immediate need of a Care Support Worker and assistance in your home? We can provide someone to meet your care needs at short notice and assist at times when you are in need of urgent help. Carers Response Emergency Support Service (CRESS) is an emergency service designed to give home carers respite and peace of mind.

Many carers worry about what would happen to the person they care for if they themselves were involved in an emergency or were suddenly taken ill. CRESS is a membership scheme which works with home carers and the people with care needs to set up an emergency plan which outlines what would happen if the carer was suddenly unable to care for the person in need.

How Does CRESS Work?

CRESS provides peace of mind to home carers by enabling you to plan for an emergency situation when you may be prevented from looking after the person (adult or child) you care for. In an emergency Crossroads will contact those people you have named in your emergency plan to ensure the person you care for is looked after. If the named person is not available, Crossroads will arrange for a qualified Care Support Worker to look after the person for up to 72 hours whilst the emergency is being resolved.

How Much Does CRESS Cost?

The Crossroads Care CRESS emergency homecare service is FREE to home carers. Coventry City Council has contracted with Crossroads Care to provide this service to give the home carer peace of mind. If you have received a carer's assessment then you are automatically entitled to apply. If not, then you must be a home carer who provides regular and substantial homecare for a person with care needs who lives in Coventry.

How Do I Apply for CRESS?

Simply contact Crossroads Care Coventry on 024 7625 8816, or email coventry@crossroadscw.org.uk, and we will arrange a home visit and complete an emergency homecare plan with you and the person you care for. Once your plan has been agreed you will receive a unique membership card to carry with you at all times. In an emergency Crossroads can be contacted and your plan will be put into action.

Crossroads Care will do its best to take into account the views and wishes of those home carers using this service and will be sensitive to the needs of people from all backgrounds. Our Care Support Workers are fully trained in all aspects of personal in home care and understand the difficulties faced by home carers.

"It's our mission to help and support Home Carers and provide Home Care Services
to the people they care for, so please Contact Us for further information"